Licenses are valid for one year from the date of purchase. A valid and active license key is required in order to get updates and support for purchased extensions and themes. After one year, license keys may be renewed at a discount from the purchase price of a new license.
Updates are included for free for one year. If you have a valid and active license key, and your extension(s) supports it, updates will be delivered automatically from the WordPress dashboard. If your extension(s) does not support automatic upgrades, then updates can be downloaded from your account page.
Support for purchased extensions is given up to one year after the purchase date. If you wish to get support after one year, you must renew your license key or purchase a new license for the extension you wish to get support for.
Ristretto Apps provides a 5 days evaluation period after product purchase, in which customers may request a refund of their purchase for consideration (see below) if they believe the product is not a good fit for their needs.
After this 5 day evaluation period, if you have problems getting plugins or extensions to work, please contact us so that we can work to resolve the issue. If both customer and Ristretto Apps agrees that a technical solution cannot be found, we will be happy to provide a full refund within 30 days of the original purchase. After 30 days, no refunds will be given. Before a refund will be granted, you must allow us to try and help solve any problem you have by contacting our support team. NOTE: refunds will not be granted if you simply decide not to use the purchased products after the 5 day evaluation period, described above. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.