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After these 5 days, we will not consider refunds. Digital downloads are a unique type of product in which, once purchased, the idea of "returning" that product is not meaningful. Therefore, we trust our customers to carefully assess their needs to decide whether or not to purchase our products before the time of purchase, not after. Each purchase requires an agreement to our Terms and Conditions by the purchaser, which clearly states the same.
If you need technical support in getting your purchased product to work, please let us know so that we can work with you to make sure our products are working as expected on your site. Please note that in the majority of cases, this will require your providing us with a temporary administrator username and password so that we can assess the state of your setup and recommend changes.