Support Request

Need some assistance? We’re here to help!

Please fill out the form below to send us a message and we’ll get back to you as soon as we’re able:

I've Got a . . .*
Name
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Plugin*
- Gravity Press
- Gravity Member
- Handsome Testimonials
Message
Due to the nature of digital downloads, we do not offer refunds on any of our products. Digital downloads are a unique type of product in which, once purchased, the idea of "returning" that product is effectually meaningless.
Therefore, we trust our customers to carefully assess their needs to decide whether or not to purchase our products before the time of purchase, not after. Each purchase requires an agreement to our Terms and Conditions by the purchaser, which clearly states the same.
If you need technical support in getting your purchased product to work, please let us know so that we can work with you to make sure our products are working as expected on your site. Please note that in the majority of cases, this will require your providing us with a temporary administrator username and password so that we can assess the state of your setup and recommend changes.
Thank you
Site Credentials
In cases where there's something strange going on with one of our plugins on our site, we normally ask you to create and send to us Administrator login credentials. If you'd like us to check things out on your website, it'd be SUPER HELPFUL to give us these ahead of time so we check things out faster than later.
Temporary Admin Username
Temporary Admin Password
Website
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Site Credentials